FAQ

Do you ship world-wide?

Yes!

We ship anywhere, so no excuse for you not to have a bit of Junk in ya trunk. 


When will my order ship?

Shipping time to the United Kingdom is about 5-22 business days on certain items. Please be sure to check the product description for the shipping duration for that product.
International times vary and can take up to 25-45 business days depending on your location. 

Please be patient 
♥ don't hesitate to send us a message if you feel like you've been waiting long enough. 

(Orders can sometimes take 3-6 days to process after placing the order before shipping out.  We do not ship on weekends.)

 

How do I become a brand ambassador?

You can email us at info@houseofjunkclothing.com if you think you have what it takes. 

Dude, where's my tracking number?

When your order has been processed and is ready to be dispatched you will receive a confirmation email from one of our badass Customer Service Junkies! 

UK ORDERS: If you need more detailed information, please shoot us an email at info@houseofjunkclothing.com and we'll help you out!

INTERNATIONAL ORDERS: Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry! Shoot us a message and we'll figure it out for you if our vendors can offer us the tracking info. We offer protection on any orders that exceed the standard shipping times of 25-45 business days. Please contact us if you need support.

 

I think my package is missing, what should I do?

If you have not received your order within the time frame and double checked it has not been left with a neighbour then shoot us a message and we will investigate for you. We don't mind, just ask. 


What should I do if the item I bought broke?

All of our items have a 90 day warranty. Just send us an email with your receipt and a picture of the broken item and we'll be happy to send you a new one!

And if you hate it or it doesn't fit, return it too! Like... maybe I'll wear it instead.

Umm only one of my items came in the package... Where's the rest?

The items in our store can come from different suppliers and in most cases will be shipped in separate packages at no additional cost to you. 

No worries! Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.

So okay, what if I ordered weeks ago and still haven't received my items? 

Please send us an email at info@houseofjunkclothing.com and we will handle it. 

So if your package has been lost in shipping or anything bad happens to it, we will send you another one for free or just give you a refund if you're sick of waiting. 

Seriously, its taken more than 4-6 weeks for some orders to arrive, we're super sorry about the long waiting times if that happens to you too.

And hey, if you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us. 

We hate waiting too. We know how it feels!

So thank you for your patience and understanding!